Refund policy

Last Updated: 2026

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund in accordance with this Return & Refund Policy.

By placing an order on our website, you agree to the terms outlined below.

Return Eligibility

To be eligible for a return:

The return request must be submitted within 3 days of receiving your order.
The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging with all accessories, labels, and documentation, where applicable.
Proof of purchase or a valid order confirmation may be required.

Items that do not meet these requirements may not be eligible for a return or refund.

Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return:

Personalized or custom-made products.
Gift cards or digital products.
Downloadable software or digital content.
Perishable goods.
Products marked as final sale or non-returnable.
Items damaged due to misuse, negligence, or improper handling by the customer.
Products returned without prior authorization, where applicable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

Contact us within 3 days of receiving your order.
Provide your order number along with photographs or other supporting evidence of the issue.

Once the issue has been reviewed, we may, at our discretion:

Replace the item.
Offer a refund.
Provide another suitable resolution.

Return Process

To initiate a return:

Contact our customer support team using the contact information provided on our website.
Include your order number and the reason for the return.
Follow the return instructions provided by our support team.
Securely package the item and send it to the designated return address, if applicable.

Returns sent without following the provided instructions may experience delays or may not be accepted.

Return Shipping Costs

Unless otherwise stated:

Customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
If the return is due to our error (such as an incorrect or defective item), we may cover the reasonable return shipping costs.

Inspection of Returned Items

All returned items are inspected upon receipt.

If the returned item meets the eligibility requirements, your refund or exchange will be processed.

If the item does not meet the return conditions, it may be returned to you without a refund.

Refunds

Once your return has been approved:

Refunds will be issued to the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
Please allow 5–10 business days after approval for the refund to appear in your account.

Shipping fees, handling charges, taxes, or other service fees may not be refundable unless required by law or due to our error.

9. Exchanges

If you wish to exchange an eligible item, please contact us before returning the product.

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or alternative solution may be offered.

10. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it generally cannot be canceled and will instead be subject to this Return & Refund Policy.

11. Refused or Undeliverable Orders

If an order is refused, unclaimed, or returned due to an incorrect shipping address or failure to accept delivery:

Any return shipping or handling charges may be deducted from any eligible refund.
Original shipping fees, where applicable, are generally non-refundable.

12. Fraud Prevention

We reserve the right to refuse returns or refunds if we determine that:

The return request is fraudulent.
The returned item has been used, altered, or damaged through misuse.
The return violates this policy.
Excessive or abusive return activity is detected.

13. Limitation of Liability

To the fullest extent permitted by law, our liability relating to any returned product or refund shall not exceed the original purchase price paid for the applicable item.

Nothing in this policy limits any rights that cannot be excluded under applicable consumer protection laws.

14. Changes to This Return & Refund Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will become effective immediately upon publication on this page. Continued use of our website following any updates constitutes acceptance of the revised policy.