Shipping policy

Last Updated: 2026

1. Overview

We are committed to processing and delivering your orders as quickly and efficiently as possible. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

2. Order Processing

Orders are processed after payment has been successfully received and verified.
Most orders are processed within 1–3 business days, excluding weekends and public holidays.
During peak seasons, promotional events, or periods of high order volume, processing times may be longer.

Once your order has been processed, it will be prepared for shipment.

3. Shipping Time

Estimated delivery times begin after the order has been processed.

Typical delivery estimates are:

Domestic Orders: 3–7 business days
International Orders: 7–21 business days

Delivery times are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, are calculated during checkout and displayed before payment is completed.

From time to time, we may offer free shipping promotions, subject to specific terms and eligibility requirements.

5. Order Tracking

When available, a shipping confirmation email containing tracking information will be sent once your order has been dispatched.

Tracking updates are provided by the shipping carrier and may take some time to appear after shipment.

6. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including but not limited to:

Severe weather conditions
Customs inspections or clearance
Carrier delays
Public holidays
Natural disasters
High shipping volumes
Incorrect or incomplete shipping information provided by the customer

We are not responsible for delays caused by third-party shipping providers.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

Delivery may be delayed.
Additional shipping charges may apply.
We are not responsible for orders delivered to an incorrect address provided by the customer.

Please contact us immediately if you notice an error in your shipping information.

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us as soon as possible after delivery or the expected delivery date.
We will work with the shipping carrier to investigate the issue where applicable.

Claims for lost or damaged shipments may require supporting documentation and are subject to the carrier's investigation process.

9. International Shipping

International orders may be subject to:

Customs inspections
Import duties
Taxes
Brokerage fees
Other government-imposed charges

These charges are the responsibility of the customer unless otherwise stated.

Customs processing times vary by country and may affect delivery schedules.

10. Refused or Undeliverable Shipments

If an order is refused, unclaimed, or returned due to an incorrect address or failure to accept delivery:

Any return shipping fees or related charges may be deducted from any eligible refund.
Original shipping charges, where applicable, are generally non-refundable.

11. Partial Shipments

If your order contains multiple items, we may ship them separately based on product availability or operational requirements.

You will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.

12. Delivery Confirmation

Once a shipment has been marked as delivered by the carrier to the address provided during checkout, responsibility for the package transfers to the customer.

If you believe your package was delivered incorrectly, please contact us promptly so we can assist in investigating the matter.

13. Shipping Restrictions

Certain products may not be available for shipment to specific countries, states, or regions due to legal, regulatory, or carrier restrictions.

We reserve the right to refuse shipment where required by applicable laws or shipping limitations.

14. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will become effective immediately upon posting on this page. Continued use of our website following any updates constitutes acceptance of the revised policy.